| RELATIONSHIP COACHING |  | | THE TOP LINE: HEALTHY WORK RELATIONSHIP IS? | | Bob Benwick, MSc. OD, MCC, PCC, CPCC | | |
| | “What does a powerful and healthy work relationship with my staff and others really look and feel like? I want to make sure that not only do I successfully bring in the Bottom Line, but as importantly, I need to successfully produce a strong Top Line—my staffs’ and customers’ satisfaction.” I always love it when my executive clients talk to me like this. This great question led to a very rich coaching discussion where the client identified and explored some of the following blinding glimpses of the obvious that were felt to be keys to building and sustaining strong, caring, mutually satisfying and highly productive work relationships that more often than not bring in a strong Bottom Line. Based on our coaching discussion and mutual sharing of information and insights, the result for the client was that a healthy work relationship truly reflected the following:
■I can listen to you without interrupting
■Because I am in a working relationship with you, I choose to listen to you and see how my behavior impacts you
■I will not control and manipulate you to get what I want
■I will not punish you for saying “no” to me
■I will not fear your rejection. I understand that “no” to me is a “yes” to you. I care about you. I want you to take care of yourself
■If you leave us, the team, I will have definite discomfort and I know that I can be satisfied here without your continued support
■I will not ask you to give up who you are to be cared by me. Your security, satisfaction and development will be as important to me as my security, satisfaction and development
■I will not try to take away your feelings or rob you of them so I can be comfortable
What’s your reaction to the foregoing? What piece resonated the most with you? What might you add to the list created? You thoughts, feelings and comments are most valued.
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